Privacy Policy

The short version

Teamaet collects what athletes tell us in check-ins, rhythms, goals, and journals, and turns it into a picture of how they are doing. Coaches see patterns. Coaches do not see private reflections. Athletes can export their data or delete their account at any time.

What we collect

• Account information — name, email address, role, and the organization and team you belong to.
• Check-in responses — the answers you give in daily check-ins, typed, tapped, or spoken.
• Activity in the product — rhythms you complete, goals you set, mental training you run, board posts you make, and reviews generated for you.
• Journal entries — the private reflections you write or record.
• Technical data — device and browser information, and product analytics used to understand how the app is used. This analytics record is tied to your account, but not to your name or email: our analytics provider receives an internal account ID, your role, and your organization, so we can tell which parts of the product help and which get abandoned. It records which screens you open and which actions you take. It never carries the content of what you write, and never carries your wellbeing numbers — no readiness, stress, mood, or ABC values are sent with it.

Who can see what

This is the part that matters most, so it is enforced in the database rather than only in the application.

• Your journal is yours. Journal entries are protected by row-level security policies in the database. Coaches and staff cannot read them, and neither can other athletes.
• Coaches see patterns. Coaching staff on your team see aggregated signals, trends, and the responses to items they assigned you — not the raw text of your private reflections.
• Small groups stay anonymous. Team-level aggregates are withheld below a minimum group size, so a number can never be traced back to one person.
• You control sharing. Sharing and visibility settings let you choose what is shared with your team, and you can change them at any time.
• Raise Hand reaches no one. Opening Raise Hand shows you your school's own support services and the 988 Suicide & Crisis Lifeline. It does not notify your coach, your athletic trainer, or anyone else.
• We count opens, never who. We count how often each of a school's support services is opened, for the school as a whole, so the school can see whether its resources are used. Those counts carry no name and no account, they are never shown to a coach or other staff, and phone lines — including 988 and 911 — are never counted.

Your data, your call

You can export the data Teamaet holds about you in one action, in a machine-readable format. Records your coaches keep about you (notes, tags, development plans) are not yet part of that export. You can delete your account and the data attached to it yourself, from Settings → Privacy. For a coach, that includes what they set up for athletes; answers athletes gave stay with those athletes, without the coach's name. If you are in the UK or EU, these rights are yours under the UK GDPR and GDPR; we extend the same rights to everyone regardless of where they are.

To make a request, use our contact form and choose "Privacy or data request". We reply by email, and we may ask you to confirm it's you before acting on the request.

Retention, processors, and jurisdiction

We keep your data while your account is open. When you delete your account (Settings → Privacy), the account and the data attached to it are deleted straight away, not after a waiting period. Security and compliance audit records are the exception: they are kept and are not deleted with your account, and once your account is deleted they no longer identify you. Deleted data can remain in our database provider's backups until those backups roll over. Deleting your account does not automatically remove the record held by our analytics provider; that record holds only an internal account ID, your role, and your organization, and no longer maps to a person once your account is deleted.

We rely on a small number of processors to run the service: Fly.io (application hosting), Neon (database hosting), PostHog (product analytics), and Anthropic (the AI features). Your journal entries are not sent to any of them for model training.

PostHog holds an internal account ID, your role, and your organization alongside a record of the screens you open — not your name or email address. Two things are deliberately kept out of it. Screen recording is switched off, so no one replays you writing a journal entry or a check-in. And the support screen — where the crisis and campus-support numbers live — is excluded from analytics entirely, so reaching for help is never recorded against your account.

The one number we do keep about support is a count, per school and per academic year, of how many times each listed resource was opened. It holds no identity — not your account, not a device, nothing that could be traced back — because it exists so a school can tell whether the resources it lists are any use, and for no other reason.

Teamaet is operated by Èrò, LLC and this policy is governed by the laws of the Commonwealth of Virginia, United States.

Not a medical service

Teamaet supports mental performance. It does not diagnose, treat, or provide clinical care, and it is not a substitute for a qualified professional. If you are in crisis, contact your local emergency services or a crisis line.